Castor Projects Consultants (CPC), one of South Africa’s leading mobile device repair service providers, announces that it is implementing Intuitive Dashboards to revolutionise the speed of performance management reporting against critical service Key Performance Indicators (KPIs).
Using Intuitive Dashboards, senior managers gain instant, interactive access to accurate management data, submitted by CPC’s technical staff located across South Africa, empowering them to rapidly analyse their performance, improve effectiveness and enhance client service.
Previously, performance information was manually consolidated from 45 individual reports, taking 4 hours a day to produce management reports. As a result of implementing Intuitive Dashboards, which provides customisable dashboard views of the most critical information required, CPC will save 5 working days a month. In addition, Intuitive Dashboards provides an accurate perspective of CPC’s overall performance across product, HR, forecasting and financial KPIs.
Intuitive Dashboards unites critical management information residing in existing disparate data sources, presenting users with relevant information in a visually engaging, interactive dashboard format. By delivering proactive alerts to potential variances and shortfalls, as well as highlighting trends, users can take fast action to maintain performance levels and maximise opportunities, which ultimately aids efficiency, service delivery and cost effectiveness.
Stephan Haupt, Director of Castor Projects, comments, “We needed a solution that would enable us to make faster, more proactive decisions on a day-to-day basis, so we can focus on critical areas of the business that need immediate attention. We used to spend up to four hours a day pulling data together to produce management reports, but using Intuitive Dashboards, we now have real-time access giving us an accurate picture of how we’re performing. Intuitive Dashboards is extremely easy to use, so we can drill-down to analyse our data more deeply with just a few mouse clicks. I’m also impressed by the highly-visual, customisable dashboards which makes it extremely simple to interpret and act on our data.”
Haupt concludes, “We operate in a highly competitive market and its imperative we deliver a service that is second to none. Intuitive Dashboards enables us to manage productivity more effectively than ever before, because we can now act quickly to deal with potential performance shortfalls across our business. There are so many applications for the software across the organisation – if we have the data, we can now analyse it and use it to spot trends. Intuitive Dashboards is an essential business enabler for forward-looking organisations who have the desire to drive significant performance improvements and exceed their clients’ expectations with exceptional service.”
South Africa-based Allscan, a leading document imaging and BI solutions provider, is managing CPC’s implementation of Intuitive Dashboards. Chris Botha, Managing Director at Allscan, comments, “Intuitive Dashboards is the perfect solution for organisations that need the power to analyse, interpret and manage critical operational data. Using Intuitive Dashboards, CPC can now achieve their strategic goal of realising actionable business insight from their management information, in order to gain a sustainable competitive edge.”
Roger Stocker, Sales Director at Intuitive Business Intelligence, says, “We’re delighted to welcome CPC to our expanding list of mobile telephony clients. Using Intuitive Dashboards, CPC benefits from rapid, real-time dashboard access to their critical performance data, enabling them to closely manage costs and service delivery, as well as identify efficiencies and improvements across all their business operations. Ultimately, Intuitive Dashboards will help them to act fast, take decisive action and stay one step ahead of the competition and we’re extremely pleased to be working with them.”