Alastair Tweedie, Editor of Housing Technology, investigates how North East housing association, Bernicia Group, is successfully monitoring performance and making critical business plans thanks to Intuitive Dashboards.
Bernicia Group has implemented a visual analytics and business intelligence system from Intuitive Business Intelligence for better performance management. The BI dashboard system extracts key information from Bernicia’s SQL databases for housing and CRM as well as from a number of spreadsheets, giving Bernicia’s end-users graphical access to critical metrics and trends across housing, tenant profiling and employee statistics.
Intuitive Dashboards unites critical management information from existing disparate data sources and presents end-users with relevant information in a visually-engaging, interactive dashboard format. By delivering proactive alerts to potential variances and shortfalls, as well as highlighting trends, users can take action to maintain performance levels and maximise opportunities.
Gary Hind, Head of IT, Bernicia Group, said, “It is imperative that we can monitor our performance accurately and focus on areas that need immediate attention. Previously, we gathered data from numerous databases and spreadsheets, but this was timeconsuming to collate and present and made it difficult to achieve a consistent view of our performance.
“Using Intuitive Dashboards, we now have real-time access, giving us an accurate picture of where we are heading. The ability to review our historical performance, as well as visualising a forward-looking perspective, is extremely powerful for business planning.” The next phase of the project will see Intuitive Dashboards implemented over the housing provider’s Oracle database for its contractor system and with its finance package. Bernicia also plans to implement dashboards to report on its data capture and document management systems, OnBase and Readsoft, also supplied by ProcessFlows.
John Harrison, IT Governance and Project Manager, Bernicia Group, said, “Intuitive Dashboards is extremely straightforward to use, delivering customised, graphical views of our key information and allowing us to drill-down to analyse data more deeply with just a few clicks. We now have instant access to the key information required by our users to interpret and act on.”