Intuitive Business Intelligence Channel Development Manager, Richard Abraham, talks to Housing Technology about managing risk in social housing and how embedding the right software can make all the difference.
Risk management in social housing is becoming an important issue where governance is vital, particularly following several high-profile failures and frauds reported by the Homes and Communities Agency. However, some housing providers still think of risk management as ‘merely’ a compliance obligation or box ticking exercise, when in fact it does have considerable power to improve business performance through better decision-making and information distribution.
“By consolidating and presenting the key data, business intelligence dashboards significantly enhance the ability of every department within a housing provider to quickly identify and respond to potential risks.” Richard Abraham, Channel Development Manager, Intuitive Business Intelligence.
Exceptional performance insight delivers enhanced operational efficiencies and faster issue resolution for leading property management group in South Africa.
The facilities management division of Broll Property Group (Pty) Ltd (www.broll.co.za), based in Johannesburg, South Africa, today announces that it has implemented multi award-winning Intuitive Dashboards to significantly reduce response times to client property maintenance issues, resulting in enhanced productivity, resource allocation efficiencies and improved client satisfaction. The interactive dashboard solution integrates seamlessly with Broll’s existing facilities management CMMS solution, providing operational staff, call centre agents and managers with remote access to real-time internal Key Performance Indicators (KPIs) and client Service Level Agreements (SLAs), ensuring the risk of performance shortfalls or regional SLA failures is identified and mitigated instantly.